Shipping Policy
Order Status
- A confirmation email of your order details will be sent to you once received. We will begin to process your order as soon as possible, which you will be able to track from 'Track Order Details'.
- A tracking number will be sent to you by email once your item is shipped out.
- To check shipping details, please see the following table.
| Country/Region | Free Shipping Threshold | Processing Time | Delivery Time |
|---|---|---|---|
| USA | Free shipping on orders greater or equal to $129, otherwise the cost of the shipping is $12. | 1-2 Business Days | 6-12 Business Days |
| UK | 1-2 Business Days | 6-12 Business Days | |
| CA | 1-2 Business Days | 6-12 Business Days | |
| DE | 1-2 Business Days | 6-12 Business Days | |
| FR | 1-2 Business Days | 6-12 Business Days | |
| Other Countries | 1-2 Business Days | 6-12 Business Days |
Note:
- The delivery time does not include the required processing time (usually 2 working days).
- If you have requested an item to be customized or monogrammed, please allow four or more working days within the processing time.
- Our delivery service does not cover post office boxes or military mailing addresses (APO, FPO).
- Before you place your order, please confirm the shipping address, as later changes may result in additional charges.
Shipping Zones
We deliver to: Albania, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Montenegro, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and United States.
International Customs & Taxes
We will cover the customs and tax fees of your orders.
Order Tracking
To track your order, please visit: Track order
FAQs
How can I track my order?
You will be emailed as items in your order ship, and with any updates regarding the status of your order.
If you are a registered user, you can follow your order directly from the "My Orders" section.
Is a signature required?
A signature is required for all orders over $500USD. Should you choose to waive the signature electronically through a My Choice UPS account, you will be solely responsible for any loss or damage once the package has been released at the address, per the UPS My Choice Terms and Conditions.
What happens if I am not at home when the courier arrives?
The courier will leave a note with their contact details. Contact UPS to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you are unable to contact UPS or if you do not collect the order from the collection point, the package will be returned to our warehouse for a full refund. Regrettably, we are unable to reroute packages at this time.
Is my package insured?
All orders are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.
What if my order is lost?
If you believe that your order has been lost, please contact our customer care team at info@shopmanqueen.com and they will assist you with tracking your order.
Can I redirect my order after it ships?
Regrettably, MANQUEEN is unable to reroute packages. Once the order has completed processing, it must be delivered to the shipping addresses provided at the time of checkout.
Which Countries do you ship to?
We deliver to: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.