Return & Refund

Products sold by MANQUEEN, unless otherwise stated, are guaranteed a 14-day return policy after the date you received your order under legitimate conditions*.If you would like to exchange the product you ordered for another size, color, or style, please return the item(s) within 14 days of the date you received your order and we will process the exchange as soon as we receive the item.Register as a MANQUEEN member to unlock more preferential policies.

① Goods have been washed;
② Man-made damage;
③ Goods incomplete, such as cutting off hang tags and wash mark and missing accessories;
④ Goods stained with foundation, perfume, cigarettes, deodorant, hair and any other conditions that affect secondary sales;
⑤ Goods that have been clearly stated at the time of purchase as non-returnable;
⑥ Goods beyond the after-sales service time;
⑦ Goods for which postage has not been paid in advance; (paid postage on delivery is not accepted)
⑧ Please write down your email information and order number on paper and send it to us, otherwise, the refund process will be impacted.

If any of the above situations occur, the items will be returned to you at an additional cost.

Notes: 
If a customer rejects a package without a valid reason and causes us to incur losses, our refund policy may not cover a full refund and deal with it case by case.

1. You must submit all return requests within 14 days of receiving the item.
2. Returned items must be unworn, unwashed, undamaged with all original tags attached. We do not accept returned items that have been worn, damaged, washed, or altered.Once the non-returnable tag is removed, we cannot guarantee that your item(s) can be returned or exchanged normally.
3. Please print out the RMA packaging slip and enclose it in your returns. We are not responsible for any delays.
4. If you receive a product that is damaged in shipping, defective or that is not the product you ordered, we will cover your shipping fees for qualified returns or exchanges once confirmed.

Note:

If you cannot print out the RMA form, as an alternative, we advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.

Returned merchandise must go through the return process first before being accepted.

If you need to return or exchange an item from a United States address, you can choose to purchase our return label, which will have the correct return shipping address printed on it, and hand the package to the designated courier company. Alternatively, you may fill out the appropriate return shipping address yourself and then give the package to the delivery company. In the second method, it is compulsory to upload your tracking number to ensure your return or exchange is processed properly.

Return cost
Customers are responsible for shipping costs, customs, and tax fees.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@shopmanqueen.com.