Shipping Policy

Shipping Information

We ship to over 40 countries, to put your mind at ease, we provide all packages with a tracking number.

Once your order has been shipped, you will receive an email update with shipping details along with the associated tracking number. You may follow the link in the email to check the estimated arrival of your order.

Please note that tracking information will only be updated online one (1) business day after your order has been shipped.

Duties & Taxes

We ship to over 40 countries with duties and taxes included. If applicable, duties and taxes will be included in the final price at check out and your order will be shipped DDP (Delivered Duty Paid). Upon delivery, you will not be required to pay any additional fees.

If duties and taxes are not included in the final price at check out, your order will be shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

 

Shipping methods Lead time Price Delivery comment
Ground 1 – 5 business days Free Delivery based on distance to destination
Ground w/ signature 1 – 5 business days $5 Delivery based on distance to destination
First Overnight* Next business day $25 Delivery by the end of the next business day for orders placed before 1 pm EDT
2nd Day* 2 business days $20 Delivery by end of the second business day for orders placed before 1 pm EDT

FAQs

How can I track my order?

You will be emailed as items in your order ship, and with any updates regarding the status of your order.

If you are a registered user, you can follow your order directly from the “My Orders” section.

A signature is required for all orders over $500USD. Should you choose to waive the signature electronically through a My Choice UPS account, you will be solely responsible for any loss or damage once the package has been released at the address, per the UPS My Choice Terms and Conditions.

Regrettably, MANQUEEN is unable to reroute packages. Once the order has completed processing, it must be delivered to the shipping addresses provided at the time of checkout. 

Purchases may not be shipped to P.O. boxes, mail forwarding services, or any address outside of the United States. MANQUEEN will only deliver your package to the address provided when your order was placed. We are unable to re-route any packages.

If you believe that your order has been lost, please contact our customer care team at info@shopmanqueen.com and they will assist you with tracking your order.

The courier will leave a note with their contact details. Contact the courier to find out if a further attempt at delivery will be made or if the order will be deposited at a collection point (access point). If you are unable to contact the courier or if you do not collect the order from the collection point, the package will be returned to our warehouse for a full refund. Regrettably, we are unable to reroute packages at this time.

Packages are only delivered Monday through Friday (excluding holidays).

Shipping usually takes place within 3-10 business days. As your order may ship from China customs delays may impact shipping times.

Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.

All orders are insured against theft and accidental damage while in transit from our warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, we recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.

We deliver to: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, United Kingdom and United States.